SOULO has a long history of working with health care companies, providing multiple services even through some big industry shifts. Take medical charts and forms, for instance. For years we worked with a local surgery center, handling design, layout, and print of their forms and charts. These forms were updated frequently: a type of pain medication might change, a different anesthesia might be required, a form would have to be adapted for pediatric patients, etc. Sometimes clients would literally cut different forms apart and paste them together to show us what they needed us to create.
Eventually we built an online ordering system they could use to easily order what they needed. Initially this was for ordering new printed forms. Over time that evolved to include promotional items—pens or notepads with their logo and contact information, for instance—and branded apparel. It saved them a great deal of time and allowed them full control to place their own orders, at any time of day or night.
Even when they had the capability to create some of these charts and forms internally—they had multifunction printers on site—they continued to use our system. The ease of having us handle design and manage online ordering made it easy to rely on SOULO.
One of the most disruptive trends in health care documentation has been the shift from paper forms and charts to electronic records. It changed the way a lot of healthcare providers managed and tracked the care they provided their patients. In some cases, that meant no more print work for us. That’s fine: our clients’ needs change over time, and our job is to help create their success stories.
We also have clients, like the Blaine Orthopedic Surgery Center (BOSC), that are fully on paper for patient documentation and charting, and use a high volume of it. SOULO prints their registration packets; patient charts including consents, orders, and patient care documents; and their patient discharge handouts. We also provide them with items like BOSC branded stationery and letterhead, pens, water bottles, business cards, envelopes, and folders for patient paperwork.
One big advantage for BOSC is that SOULO is local. Janessa Learn, Pre/Post Nurse Manager at BOSC, says “For the sheer volume of paperwork we use and provide it’s essential we partner with a company like SOULO. It’s helpful that they’re local. It’s easy for our account manager to come out and see the space or the documents in person and form those face-to-face connections.”
This is more than just a personal touch. When there’s a big change happening with BOSC’s documentation, the SOULO team can capture every detail and make sure we understand exactly what needs to change. “I have partnered with SOULO on projects, and it’s been great,” Janessa says. “If it’s a more extensive project, like updating our numerous discharge education handouts, our account manager comes on site to see the physical documents and talk through the changes.” That helps reduce the back-and-forth between SOULO’s design team and Janessa and BOSC.
SOULO also strives to get the documentation exactly the way BOSC needs it, and work quickly so as not to hold up anything at BOSC. “The SOULO team is patient with my tweaks and changes throughout the editing process,” Janessa adds. “I’m always impressed how quickly they can get proofs back to me, too.” Then those proofs are printed at whatever quantity BOSC needs, and updated in the online ordering platform so they can order more whenever they need them. The same goes for the BOSC-branded items.
The result is a great blend of in-person connections, digital revisions, and an ordering system available 24/7/365, that draws on several of SOULO’s services. BOSC doesn’t use every service SOULO offers, but they come close. It’s the kind of partnership we strive for with all of our clients.
SOULO is a full-service marketing and communications agency that helps client partners get the most from their projects through signage, printing, and digital marketing. Ready to get started? Contact us today!
